Family Medicine moves on up to the Community Campus

It’s a new day for Upstate’s Family Medicine practice as the office is now seeing patients in a brand-new space at the Community Campus. After a six-month renovation, the office moved in on June 1 and began seeing patients there the following Monday, June 4.

The practice consists of the Family Medicine Blue Team and includes three doctors (Heather Finn, MD; James Greenwald, MD; R. Eugene Bailey, MD) and two nurse practitioners (Catherine Fessenden, NP; and Raechel Dick, NP). Stephen D. Hoag, MD, is also affiliated with the practice. It has been operating out of the Upstate Health Care Center in downtown Syracuse since December 2016. The new space is located on the third floor of Physician’s Office Building North at Community. The Family Medicine Gold Team will continue to work out of UHCC.

Family Medicine specializes in seeing patients of all ages, including pediatrics and geriatrics; the idea being the doctor gets to know the entire family and its medical history.

Upstate’s Family Medicine staff is very excited about the move as the new space offers everyone more room, says nurse manager Yowali Singh. The new 8,500-square-foot office at Community offers many amenities to patients and staff including:

—Larger overall floor plan.

—More exam rooms.

—Quicker access to services such as respiratory, pulmonary, radiology and pharmacy.

—Free parking for patients in the Community Campus garage.

— Valet service is available (for a fee).

—A phlebotomist is assigned to the office so patients can have bloodwork done on site.

—Behavioral health providers will work in tandem with the Family Medicine staff to offer patients mental health services and access to social workers who can assist with housing, transportation and more.

There are great benefits to having the Family Medicine office inside the hospital, Singh said. Should a patient need additional or advanced testing or a procedure of any sort, the resources are right on site at the Community Campus, she said.

Upstate’s Family Medicine office at Community is not accepting new patients right now but is actively recruiting doctors and nurses, including family doctors who provide obstetric care, Singh said. One way the practice hopes to do that is with a residency program through Upstate’s medical school. It would be the first Upstate residency program housed at Community. The renovations included building work stations and classroom space for those future residents. There’s already been a site visit and the program will seek official accreditation in the fall, said Heather Finn, MD. The residency program has the potential to grow the number of primary care physicians in Central New York, Finn said.

“The research has been done around the world really, that the more primary care you have the better off a community is,” she said. The new residency program can “help the health of the entire region.”

“I’m super excited to be here at Community. It’s a beautiful facility and the environment is upbeat, friendly and collaborative,” Finn said.

Caption: The waiting room at the new Family Medicine office on the Community Campus.

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